Terms and Conditions

for the use of the website gerganaancheva.com and for the provision of services by ”Ancheva Advisory” SLLC

  1. General Provisions

Art. 1. (1) These Terms and Conditions govern the relations between Ancheva Advisory EOOD (Single-Member Limited Liability Company), UIC 208966587, with registered office and management address at 20 Boris Stefanov Street, ent.B, fl.2, ap.6, hereinafter referred to as the “PROVIDER”, on the one hand, and the persons who use the website gerganaancheva, hereinafter referred to as the “WEBSITE”, and/or the PROVIDER’s services, on the other hand, hereinafter referred to, as applicable, as the “CLIENT,” “CONTRACTING PARTY,” or “USER.”

(2) A “User” is a Client who qualifies as a consumer under the applicable legislation. The provisions concerning consumer protection apply only to Clients who qualify as consumers.

Art. 2. Merely browsing the WEBSITE does not result in the conclusion of a contract for a paid service.

Art. 3. When a contract is concluded with a consumer under general terms and conditions, these Terms and Conditions shall be binding upon the consumer only if they have been provided to the consumer and the consumer has agreed to them.

Art. 4. In the event of a conflict between individually negotiated provisions in a specific contract, offer, or annex and these Terms and Conditions, the individually negotiated provisions shall prevail. This may not restrict any rights granted to a consumer by law.

Art. 5. The provisions concerning the right of withdrawal, consumer complaints, out-of-court settlement of consumer disputes, and protection against unfair terms shall apply only to CLIENTS who qualify as CONSUMERS within the meaning of the Consumer Protection Act. Consumer rights under the Consumer Protection Act may not be restricted or excluded in advance.

  1. Provider Details and Information for Clients

Art. 7. The PROVIDER provides the following information:

  1. Name: Ancheva Advisory EOOD
  2. UIC: 208966587
  3. Registered office and management address: 20 Boris Stefanov Street, ent.B, fl.2, ap.6
  4. Correspondence address:20 Boris Stefanov Street, ent.B, fl.2, ap.6
  5. Email: hello@anchevaadvisory.com
  6. Website: gerganaancheva.com
  7. VAT registration: BG208966587

Art. 8. In contracts with consumers, information concerning the service shall be provided in a clear and comprehensible manner and, where provided in writing, in Bulgarian, and shall be accurate, complete, legible, clear, and comprehensible.

III. Website and Electronic Communication

Art. 10. The WEBSITE is used for publishing information about the PROVIDER, submitting inquiries, requests and offers, and for electronic communication.

Art. 11. When proposing the conclusion of a contract by electronic means, the PROVIDER shall inform the CLIENT in advance about the technical steps for concluding the contract, their legal significance, the manner in which the contract may be accessed, the technical means for correcting errors, and the languages in which the contract may be concluded.

  1. Conclusion of a Contract

Art. 12. A contract between the PROVIDER and the CLIENT shall be concluded by:

  1. signing an individual contract;
  2. written or electronic acceptance of an offer;
  3. any other method provided for by applicable law.

Art. 18. The specific subject matter, scope, term, format, price, method of payment, schedule, and result of the service shall be determined in an individual offer, contract, annex, or order confirmation.

  1. Prices and Payment

Art. 19. For services provided to consumers, the price of the service shall be stated in euros and shall include VAT, all other taxes and fees, as well as the price of all goods and services that the consumer is required to pay for additionally.

Art. 20. For services provided to Clients who are not consumers, prices may be stated exclusive of VAT only if this is clearly indicated in the offer or contract.

Art. 21. Payment shall be made by bank transfer or by another agreed method.

  1. Provision of Services

Art. 22. The PROVIDER shall perform the service in accordance with the agreed scope, format, deadline, and professional standard of care, taking into account the information provided by the CLIENT and the purpose of the service.

Art. 23. The CLIENT shall timely provide the necessary information, documents, access, materials, feedback, and cooperation. The PROVIDER shall not be liable for any delay or incompleteness of the result caused by a lack of cooperation, inaccurate information, or a change to the assignment by the CLIENT.

Art. 24. The agreed dates for training sessions, seminars, meetings, or sessions may be changed by mutual agreement. The conditions for rescheduling, cancellation, non-attendance, and retention of amounts already paid shall be governed by the offer or individual contract and may not restrict mandatory consumer rights.

Art. 25. Consulting, training, and coaching services are advisory and supportive in nature. The PROVIDER does not guarantee a specific result, including employment, promotion, a specific income, a business result, a specific number of candidates, a change in an employer’s reputation, or specific employee behavior, unless such result has been expressly guaranteed in writing.

Art. 26. The PROVIDER gives no direct or indirect guarantees regarding the achievement of any specific results.

VII. Conformity of the Service and Complaints

Art. 27. Where the CLIENT qualifies as a consumer, the PROVIDER shall, before conclusion of the contract, provide clear and comprehensible information regarding the main characteristics of the service, the PROVIDER’s details, the final price or the method of calculating it, the terms of payment and performance, the term of the contract, the right of withdrawal where applicable, and the procedure for handling complaints. This information forms part of the contract, and the burden of proving that it was provided shall lie with the PROVIDER.

Art. 28. In the event that a service provided to a consumer does not conform to the contract, the consumer may request that the service be brought into conformity with the contract, a reduction in the price, or termination of the contract and reimbursement of the amount paid, where the statutory requirements are met.

Art. 29. A complaint concerning a service may be submitted orally or in writing by email at hello@anchevaadvisory.com. When submitting a complaint, the consumer shall indicate the subject matter of the complaint, the preferred method of resolution, the amount claimed, if any, and a contact address, and shall attach the relevant documents.

Art. 30. The PROVIDER shall accept complaints submitted in a timely manner, enter them in a register, and issue a document containing the date, number, type of service, and signature/identification of the person who accepted the complaint, where applicable. The PROVIDER shall respond to complaints and grievances as soon as possible with a view to resolving the dispute. CONSUMERS may refer matters to the Commission for Consumer Protection (www.kzp.bg).

Art. 31. In the case of a distance contract or a contract concluded outside the PROVIDER’s business premises, the consumer shall have the right to withdraw from the contract within 14 days from the date of conclusion of the service contract, without giving a reason and without owing compensation or a penalty, except for expenses provided for by law.

Art. 32. Where the consumer wishes the performance of the service to commence during the withdrawal period and the contract provides for a payment obligation, the CLIENT shall expressly request this and confirm that they are aware that, following full performance of the contract, they will no longer have the right of withdrawal.

Art. 33. If the consumer exercises the right of withdrawal after expressly requesting that the service commence during the withdrawal period, the consumer shall pay a proportionate amount for the service actually provided up to the time of notification of the withdrawal, calculated on the basis of the final price under the contract.

Art. 34. The right of withdrawal shall not apply to a contract for the provision of services where the service has been fully performed, the contract provides for a payment obligation, and performance has commenced with the consumer’s express prior consent and confirmation that they are aware that they will lose their right of withdrawal following full performance of the contract.

VIII. Intellectual Property

Art. 35. The materials, presentations, methodologies, analyses, reports, templates, texts, visual elements, and other results provided by the PROVIDER may constitute works protected by copyright where they are the result of creative activity and are expressed in an objective form.

Art. 36. Unless otherwise agreed, the CLIENT shall receive a non-exclusive and non-transferable right to use the materials provided solely for their own internal or personal purposes, depending on the nature of the service. Any reproduction, public presentation, distribution, publication, modification, provision to third parties, or commercial use beyond the agreed purpose shall be permitted only with the prior written consent of the PROVIDER or the respective rights holder.

  1. Confidentiality and Personal Data

Art. 37. The parties undertake to keep confidential any non-public commercial, professional, organizational, financial, technical, or personal information received in connection with the contract. This obligation shall not apply to information that is publicly available, has been lawfully obtained from a third party, is required to be disclosed by law, or has been independently developed without the use of confidential information.

Art. 38. The PROVIDER shall process personal data only to the extent necessary for communication, the conclusion and performance of contracts, accounting purposes, protection of rights, and compliance with legal obligations. Detailed information shall be provided in a separate Privacy Policy published on the WEBSITE.

  1. GOVERNING LAW

Art. 39. These Terms and Conditions and every contract concluded on the basis thereof shall be governed by and interpreted in accordance with Bulgarian law.

Art. 40. The PROVIDER may unilaterally amend these Terms and Conditions, with the amendments taking effect upon their publication on the WEBSITE. Amendments shall not apply to contracts concluded before their publication, unless otherwise provided by law.

These Terms and Conditions were adopted on 02.11.2026

 

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